Digital personalized product
The ASEAN Driving paid product is a personalized digital information document prepared using customer-provided licence, vehicle and journey information. No physical product is supplied.
Cancellation before document generation
If payment has been completed but document generation has not yet started, the customer may request cancellation. If the cancellation is approved, the payment will be refunded to the original payment method used for the purchase.
After document generation or delivery
Once generation of the personalized document has started, cancellation or refund is generally not available because the product is created specifically for the customer. This does not apply where the document is defective, cannot be delivered, a duplicate or erroneous charge has occurred, or a refund is otherwise required by applicable law.
No physical returns or return shipping
ASEAN Driving does not sell or ship physical goods. Digital PDF documents cannot be physically returned, and no return-shipping fees apply.
Incorrect, defective or unavailable document
If a document contains a technical generation error, is corrupted, cannot be downloaded, or materially differs from the order information correctly supplied by the customer, ASEAN Driving will investigate the issue and may correct, regenerate or replace the document. If an appropriate replacement cannot be provided, a refund may be issued.
Incorrect customer information
Customers are responsible for reviewing the information they enter before payment. If a document is generated using incorrect information supplied by the customer, a corrected document or new order may be required depending on the stage of processing.
Duplicate or erroneous charges
Suspected duplicate payments or payment-processing errors should be reported to ASEAN Driving for investigation. Where a refund is approved, it will be returned to the original payment method used for the purchase.
Refund processing
Approved refunds are returned to the original payment method used for the purchase. The time required for a refund to appear may depend on the payment provider, card issuer or financial institution.
Shipping and import charges
The product is delivered digitally. No physical shipping fees, return-shipping fees, customs duties or import duties apply.
Requesting assistance
Refund, cancellation and order-related enquiries should include the relevant order reference and can be submitted through the Contact page or by email at support@aseandriving.com.