Information we collect
Information may include details you enter into the licence checker, contact forms, checkout process, order records and personalized document request. This can include your name, email address, driving-licence information, journey details, vehicle type and other information required to prepare the requested document.
How information is used
Information is used to provide the requested service, process and maintain orders, generate personalized documents, respond to enquiries, protect the service against misuse, and maintain appropriate business and transaction records.
Payments
When payment processing is enabled, payment transactions may be handled by an external payment service provider. ASEAN Driving does not intend to store full payment-card details on its own servers.
Personalized documents
Customer-provided licence and journey information may be used to generate the personalized bilingual information document selected during checkout.
Data retention
Order and transaction information may be retained where needed for service delivery, accounting, fraud prevention, customer support and legal or regulatory obligations. Generated document files may be retained temporarily rather than permanently where operationally appropriate.
Service providers
ASEAN Driving may use infrastructure, hosting, email, payment processing or other technical service providers where necessary to operate the service.
Your enquiries
Privacy-related questions can be submitted through the Contact page.
Changes to this policy
This policy may be updated as the service, payment arrangements, legal requirements or technical systems change.