Digital product only
ASEAN Driving sells personalized digital information documents. No physical product is shipped or delivered by courier or post.
Delivery method
After payment and document preparation, the personalized PDF will be made available electronically through the customer's ASEAN Driving account or secure order download link.
Delivery timeframe
Personalized documents are generated electronically after the required order and journey information has been provided and payment has been confirmed.
If document generation is delayed, ASEAN Driving will continue to process the order and make the document available as soon as reasonably possible.
Shipping fees and import duties
No physical shipping fees apply. ASEAN Driving does not charge return-shipping fees, customs duties or import duties for the personalized digital PDF.
Download problems or non-delivery
If a download link does not work, the document is unavailable, or the customer does not receive access to the purchased document, the customer should contact ASEAN Driving support.
We will investigate the order and provide renewed access or another appropriate resolution.
Support
Email: support@aseandriving.com
Phone: +66 98 502 9805